Returns & Exchanges
At Akiki London, we want you to be completely satisfied with your purchase. If your item isn't quite right, you can return or exchange it within 28 days of delivery provided it is in its original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a refund.
Ship to London Studio
Affix the prepaid shipping label provided in the portal to your parcel and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing